Arrival and Departure Policy: Check in – 14: 00 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night. Check out – 11: 00 Hours Late check-outs are available on request and subject to Availability

Identity Proof: In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations if you have made a corporate booking.

Guarantee Policy:All bookings must be guaranteed at the time of reservation by a making advance payment using credit card / debit card / UPI / Bank Transfer. All major credit cards are accepted.

Cancellation Policy: Reservation must be cancelled 4 days prior to the planned date of arrival.
Reservations cancelled within 4 days of the arrival date will incur a 50% cancellation fees.
Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable and non-amendable for entire length of stay.

Refund Policy: Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process.
The refund will be made through the credit card used to purchase. In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.

Guarantee and Cancellation Policy: We will be happy to confirm group reservations against an advance payment using credit card / debit card / UPI / Bank Transfer. All major credit cards are accepted.

For room reservations: We understand that plans change sometimes. If you need to cancel / reduce / amend a guaranteed reservation, please do so 5 days prior to arrival. In case there is any no-show or cancellation / amendment of the group ( In part or full ), Within 5 days or less from the date of check in, a retention charge will become due as under:
•# of rooms being cancelled / no-shows X 1 night X applicable daily rate per room, including taxes. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out. Bookings made on non-cancellable / non-amendable packages / rates cannot be. Cancelled / amended. On doing so, the full amount of advance paid will be treated as the cancellation fees.

Child Policy: Two children up to 11 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which will be provided at no additional charge.
If a child is above 12 years of age, a separate room will be required at the parent’s. Applicable room rate. ( An extra bed shall not be provided for anyone over 12 years of age.)

Your Favourite Things: •If you have made a request for a specific bed type or smoking preference, we’ll try our best to accommodate it.
Need an extra bed in your room? No problem, we can set it up at Rs.1,200 plus applicable tax and service charge

No Smoking: The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms. Should you want a smoking room, please inform us when you make your reservation.

Cancellation Policies: General: Cancellation made after 4 Days to the check-in date 50% of amount will be charged as retention